Medical Professionals
Improve communication, patient experience and cultural agility for doctors, nurses, HCAs and allied health professionals.
View healthcare training →
Improve communication, patient experience and cultural agility for doctors, nurses, HCAs and allied health professionals.
View healthcare training →Strengthen internal communication, client-facing presence and team cohesion across organisations of all sizes.
View business training →Communication and confidence-building workshops for Transition Year students, senior students and graduates preparing for their next academic or professional steps.
View student programmes →P.H.N., BSc (Nursing), Dip, R.G.N.
International Etiquette Trainer (The British School of Excellence)
Evidence-based communication training shaped by global healthcare experience and cultural understanding.
Jacqueline is an etiquette and communications trainer whose work is informed by over 35 years of professional experience across Ireland, the Middle East, the Caribbean and the United States. Her career has spanned healthcare, education and professional environments, supported by formal training in nursing, etiquette and communication. This combination gives her a strong understanding of how communication shapes confidence, relationships and everyday outcomes.
Her approach is grounded in evidence-based practice and real-world insight. For Jacqueline, communication is about awareness, understanding others and putting people at ease. Confidence develops when people know what to do, how to do it and how to behave appropriately in different situations. This awareness shapes how a person comes across and how they are experienced by others.
Cultural agility is central to her work. Having worked in diverse international and multicultural settings, Jacqueline understands how culture influences communication, expectations and behaviour. She helps people adapt with sensitivity and confidence in different environments.
Her move into communication training developed naturally from a career spent supporting, guiding and empowering others. Known for a calm and engaging style, Jacqueline builds trust quickly. Her sessions combine warmth, practical guidance, good humour and a sense of fun, creating an environment where learning feels comfortable, meaningful and enjoyable.
Her work is driven by a longstanding commitment to supporting people in reaching their potential, both professionally and personally.