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Stronger Communication.
More Confident Teams.

Evidence-based training that helps professionals navigate Irish culture, communicate clearly and represent their organisation with confidence.


Benefits for Your Organisation

Jacqueline works with professionals and organisations to strengthen communication, professional presence and interpersonal effectiveness. She also supports internationally recruited staff through cultural agility and Irish workplace orientation programmes, helping individuals and teams communicate effectively and integrate smoothly.

  • Clearer, more confident communication
    across client and team interactions
  • Improved client experience and satisfaction
    through calm, respectful engagement
  • Stronger team cohesion and reduced workplace conflict
    for smoother day-to-day working
  • Greater cultural understanding and inclusive practice
    in diverse business settings
  • Measurable outcomes you can justify
    supporting service quality, morale and staff retention
Jacqueline King training a group of medical professionals
Jacqueline training a group of health care professionals at Highfield Healthcare, Dublin.

Course Overview

A practical, supportive programme designed for corporate environments, available as a one-day or two-day programme tailored to participant needs.

MODULE 1

Social & Professional Etiquette

This module strengthens professional presence, helping business professionals engage with clients and colleagues with clarity, calmness and respect. It focuses on the everyday interpersonal behaviours that shape trust in busy business environments.

Module Listing
  • Create strong first impressions with clients and colleagues
  • Use confident and compassionate body language
  • Communicate with clarity, warmth and professionalism
  • Demonstrate respectful boundaries and inclusive behaviour
  • Manage sensitive or awkward moments with confidence
  • Use tone, eye contact and posture to build trust
  • Represent self and service with calm authority
  • Build rapport quickly in busy or stressful environments
photo of office colleagues working as part of a team
MODULE 2

Irish Culture, Values, Attitudes & Behaviour

For International Staff

This module supports professionals who are new to Ireland or working within Ireland’s increasingly diverse workplaces. It builds confidence when communicating with Irish clients and colleagues, while respecting each participant’s own cultural identity.

Module Listing

  • Understand core features of Irish communication style
  • Recognise conversational rhythm, tone and indirectness
  • Explore regional differences and Ireland’s multicultural identity
  • Understand the role of humour, storytelling and light conversation
  • Understand cultural expectations around courtesy and professionalism
  • Balance personal cultural identity with Irish workplace norms
  • Apply key do’s and don’ts in multicultural business environments
MODULE 3

Business Etiquette, Netiquette & Interview Skills

This module strengthens professional behaviour in organisational, digital and interview settings. It helps staff communicate clearly and confidently across all levels of hierarchy.

...
Module Listing

  • Demonstrate professional behaviour in client and organisational environments
  • Communicate clearly in email, messaging and digital platforms
  • Use appropriate tone, clarity and structure in written communication
  • Navigate hierarchy respectfully and confidently
  • Prepare for interviews, meetings and professional discussions
  • Use voice, tone and body language to project credibility
MODULE 4

Presentation Skills

This module strengthens confidence in speaking during case discussions, MDT meetings, presentations and public settings. Participants learn how to communicate complex information with clarity and presence.

Module Listing
  • Speak confidently within client or organisational groups
  • Present structured updates clearly and calmly
  • Use pace, pause, pitch, power and poise effectively
  • Communicate complex information in a grounded way
  • Use body language intentionally when presenting
  • Represent self and service professionally
Girl at St. Patrick's Day parade wearing a hat with Irish flag colors
MODULE 5

Cultural Agility

This module helps business professionals adapt confidently to diverse client groups and workplace cultures, strengthening empathy, humility and self-awareness.

Module Listing
  • Reflect on reactions to unfamiliar cultural situations
  • Manage stress and adaptation in new environments
  • Approach difference with curiosity and humility
  • Communicate respectfully across cultures and generations
  • Apply the six cultural agility competencies
  • Strengthen resilience and emotional steadiness
MODULE 6

Self-Care, Wellbeing & Personal Resilience

Participants feel more balanced, resilient and confident in managing work-related pressures.

Module Listing
  • Develop holistic self-awareness across life domains
  • Apply practical stress-management strategies
  • Use emotional regulation and grounding techniques
  • Build lifestyle habits that support mental and physical health
  • Strengthen personal presentation and confidence
  • Apply the Five Ways to Wellbeing
Girl at St. Patrick's Day parade wearing a hat with Irish flag colors
MODULE 7

Dining Etiquette
Professional & Social Settings

This practical, interactive module builds confidence in professional and social dining settings, including workplace meals, networking events, interviews and formal occasions.

Module Listing
  • Navigate table settings, courses and dining sequences
  • Use cutlery and etiquette naturally and correctly
  • Demonstrate polished behaviour during professional meals
  • Manage conversation and social interaction at the table
  • Feel comfortable with different personalities in dining settings
  • Participate confidently in formal and informal meals
  • Practise etiquette with real table settings and real food
Girl at St. Patrick's Day parade wearing a hat with Irish flag colors

Delivery Options


  • Format:
    One or two full-day workshops
  • Group size:
    15 - 20 attendees
  • One-to-One Option:
    Individual sessions also available
  • Location:
    Onsite or UCD
  • Customisation:
    Tailored to your attendees' needs

Enquire now

No hard sell. Just a helpful conversation.